Notice released to relevant companies to fix complaints about EV chargers

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The opening ceremony of the EV Quick Charging Station at the 115-Mile Post on 5 April 2023.

According to the Consumer Affairs Department (CAD), the company concerned was notified to resolve the complaints of not being able to charge at designated charging stations on the expressway.
Vehicle owners of the MG ZS EV (4S-2095) and MG4 EV (4S-6388) travelled to Nay Pyi Taw and Mandalay from Yangon on 3 and 4 June respectively. They stopped at the charging stations at the zero-mile and 115-mile posts to charge their EVs.
The CCS2 chargers were not working properly at the time, so they complained to the relevant authorities via email on 27 June to check and repair the chargers, as the Consumer Affairs Department announced on 21 August.
CAD informed the Committee on the Development of Importation, Installation, and Investment of Electric Vehicles and associated businesses to instruct the relevant companies to perform the repair work as soon as possible regarding the complaints.
Inspectors from the Yangon Region Department performed field inspections of charging stations at the 0-Mile Post and discovered that CCS2 chargers at the Zero-Mile Charging Station had been defective since early June. Thus, they contacted Earth Renewable Energy Co Ltd for a quick repair.
The company found out that chargers for MG ZS model EVs had a software system failure in the charging section. MG ZS model EVs can now be charged using the Grasen brand 60 kW CCS2 chargers, which were installed at the charging stations at zero-, 115-, and 201-mile posts since the software of EV chargers has been upgraded with the help of foreign experts.
The complainants were informed that the replacement of Autel brand 60 kW CCS2 Dual Gun chargers (2 units) and Autel brand 120 kW CCS2 Dual Gun chargers (1 unit) manufactured by Autel Digital Power Co Ltd, which are more advanced than the currently installed chargers, is underway.
The notification received indicated that CCS2 11 kW AC level-2 chargers were installed at the charging stations at zero-, 115-, and 201-mile posts if there are EVs that cannot be charged with CCS2 chargers during the replacement process.
CAD officials informed the complainants of the conditions of the operation and removed the complaint. — TWA/CT

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