Republic of the Union of Myanmar Office of the President Request to the People 4th Waxing of Wagaung 1380 ME 15 August 2018
1. The Complaint Department (Phone and Fax 067-3409117) in the Office of the President, paying heed to information from the people, is carrying out tasks regularly including scrutinizing reports, complaints and appeals submitted to the State leaders to ascertain their authenticity after registering them, transferring the authentic letters to the departments concerned for further scrutiny and for acknowledging receipt of these letters, submitting reports from departments to the State leaders, monitoring the cases which have not yet been sent back to the department within a set time frame and giving notice to the departments concerned, responding to these letters with findings, and status of action being taken. These matters are being informed to the public with great care and seriousness regularly.
2. However, it has been found that some members of the public have tried to hand deliver their letters of grievances, complaints and advice to the State leaders during their trips; when they did not get a chance to deliver personally, some threw the letters and things to the State leaders, heightening public anxiety for the security of the State leaders and leading to increasing criticisms.
3. Hence, the public is requested to give their letters and reports to the Complaints Acceptance Team formed by the Office of the President which will be a part of the entourage of the State leaders during their trips, and the letters will be registered and submitted to the State leaders. 4. Those who want to report their grievances to the State leaders are requested to cooperate with the authorities concerned with full understanding for security of the State leaders and the smooth and comfortable conclusion of their trips.