By Aye Yamone
As part of efforts towards the complete implementation of the national export strategy, a website — ASEAN Solutions for Investments, Services, and Trade (ASSIST) — was launched on 31 May in Yangon. ASSIST will allow exporters to file complaints about trade-related issues at the regional level.
The website, which will be supervised by the Ministry of Commerce, was officially launched at an awareness workshop for traders which was held at the headquarters of the Union of Myanmar Federation of Chambers of Commerce and Industry. At the workshop, traders were educated about filing complaints at the regional level through the ASEAN website.
Through the ASSIST website, exporters will be able to register complaints arising from the export of goods and services as well as investing in other ASEAN member states.
Daw Hay Man Thein Oo, the head of the Regional Economic Cooperation Department under the Trade Department, said: “The website will not accept complaints from individuals. It will only accept complaints filed by a company or an enterprise registered in an ASEAN member country. The website will entertain complaints only from the ten ASEAN member states.”
The ASSIST will be available free of charge, and will have two main home contact points for trade and investment. If a complaint is valid as per the ASEAN regional agreements, the Destination Contact Point (DCP) of the partner state will cooperate in resolving the issue. Complaints will be resolved within 40-60 days from the day they are filed.
Daw Thida Win Htay, assistant director, Department of Trade Promotion, said: “There is no complaint from Myanmar entrepreneurs on the website. This is a regional-level consultative mechanism for finding effective solutions to operational problems encountered by ASEAN enterprises. We just introduced this website for local exporters.”
The ASSIST is modelled after the SOLDIC website used in the European Union. (Translated by Khaing Thanda Lwin)